Online Advice Platform Features
An Online Advice Platform from FIOFRO comes with a whole array of features and services that are designed to engage and connect with your users.
With an Online Advice Platform, the possibilities are endless, be that delivering advice to the general public, creating an internal training and support system or a mixture of both. An Online Advice Platform is not a social system, it is a private and secure 1 to 1 environment for engaging with your users in a support or advice role.
Below is a general overview of an online advice platform's features; all client platforms are tailored to each clients needs.
Fully branded as your organisationA fully state of the art, online advice and support platform that is completely branded as your organisation, where you exclusively own all of your content and all of your users data. This system sits on your own dedicated URL/ website address on our secure dedicated servers as your brand.
Simple Point & Click advisors area
Private, live video consultation rooms
Get to know your user and their issues using a live, secure, video consultation room. This enables your user to speak with your specialists about their question in a live environment and discuss the topic with your advisor.
This is a popular feature so we recommend you make it an upgrade option.
All consultation rooms are safe and secure and are all https enables, delivering 1 to 1 and 1 to upto 4 facilities for your live video consultations.
Private 1 to 1 Questions & Answers
Dedicatated advisors response area
Advisors can see all questions within the list and select the question they wish to answer via a simple response post, this is logged and time stamped for future reference and reporting.
The answer is added to the question and only the user who asked the question can see the answer provided.
Once the answer has been posted the user is emailed by the system inviting them to login to view their answer. The user is informed by email that an answer has been placed on the system.
Event Management & Ticket Sales
A full document management system
Our document management systems can take any and all documents from any connotation, meaning no matter how your document was created our system can handle it and display it in its native format.
This includes all available video formats for internal training or presentation videos.
All documents and videos are categorised and stored within a secure delivery system.
Integrated video links system
Fully integrated FAQ's System
Rather than answer all questions create your own FAQ system that also links into the Live Q&A system so if you are being asked a question that is covered in the FAQ, simply select it in your answer area.
Your advisors can easily create new FAQ's and answers from within the advisor area and then link answers to these new areas.
Advisor management reports system
See who has answered how many questions and when in our fully featured advisor reporting system.
These reports can also be exported should you wish to use them with any other productivity software.
The Online Advice Platform reporting system mainly covers questions asked and answered and can either be managed by the main administrator or someone that the main administrator assigns this role to.